Book Review: The Napkin, the Melon & the Monkey: How to Be Happy and Successful at Work and in Life by Simply Changing Your Mind

I was given the opportunity to review a new book that will be coming out, and I thought I’d break from the standard here and ask a friend of mine to help me out and write the review for me: The Napkin, the Melon & the Monkey: How to Be Happy and Successful at Work and in Life by Simply Changing Your Mind.  By Barbara Burke.  Northfield, MN: Front Wheel Learning, 2006; pp. 1+138.  $16.99 softcover. Reviewed by Katherine Weinstein, Ph.D. It’s no secret that customer service work poses its own special challenges on a very personal level.  Assisting disgruntled customers on a nearly daily basis can test and even dishearten the most positive and stalwart employee.  Barbara Burke’s The Napkin, the Melon and the Monkey provides both helpful advice to...